Refund Policy

The Prop Trading Evaluation Program Refund Policy

  • Try Before You Buy

The Prop Trading PTY LTD Evaluation Programs are available for purchase on The Prop Trading website. Our Evaluation Programs are on Metatrader 5. We provide a 14-day free trial account to let customers evaluate and familiarize themselves with trading platform prior to making a purchase decision. We strongly recommend that all customers download, install, and test the trial account before making a purchase.

  • Refunds After successfully completed the Evaluation Program                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 After you have successfully completed the Evaluation Program and proceeded to funded phase you will receive a refund of the initial fee (except reset fee) with your first monthly withdrawal. Your sign up fee will not be refunded until you have generated sufficient profits for a withdrawal.
  • Refunds Policy Post Purchase                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                After a cleared payment on the purchase of one of our evaluation plans occurs, you will receive an email with the login details to access your trading platform. Once this information is emailed to you, no refund will be given. Please take advantage of the free 14-day trial account before you complete your purchase.
  • Refund Under Extenuating Circumstances

In rare instances;

Only before the first login, at our discretion, a refund might be considered minus our order processing and banking fees (up to 25% of the purchase price).

In the event we are unable to continue to provide the Services. Where this occurs, the refund will be in the proportional amount of the Subscription Fee that remains unused by the Member (the ‘Refund’).

In such instances, we require that you provide enough information for us to positively identify your purchase transaction (e.g., order number, your name, date of transaction, program acquired, etc.).

  • Acceptance of this Policy

It is your responsibility to familiarize yourself with this refund policy. By placing an order for any of our products, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy. If you do not agree with or fully accept the terms of this refund policy, we ask that you do not place an order with us. Please contact us at support@theproptrading.com.au should you have any questions regarding our refund policy.